Make a Claim

Lodging a Claim

Complete the form at the bottom of this page and a broker will lodge the claim for you. If you would rather send it another way, email hello@insuregroup.com.au or SMS 0428 089 171 with a detailed description of what happened. We respond as quickly as we can.

In an emergency after hours, SMS 0428 089 171.

Insurer Claim Forms

Some insurers need their own form completed. If your policy sits with one of the insurers below, download the relevant form, fill it in and email it to hello@insuregroup.com.au. Leave the policy number blank if you do not know it — we will fill it in.

• UAA claim form (PDF)
• MECON contractors plant claim form, AIG (PDF)
• ATCIS material damage claim form (PDF)

Not sure which applies to you? Send the claim through the form below and we will work it out.

At the Scene

What you do in the first hour often decides how the claim runs.

• Take photos.
• Call the fire brigade, ambulance or police if necessary.
• Take all necessary steps to protect your property and evacuate everyone from the situation.
• Remove undamaged goods and company records from the site, but only if it is safe to do so.
• Have a security company secure the situation if necessary.
• Never admit liability, even if you think you are at fault.
• Report the incident to Insuregroup as soon as practical, and preferably within 24 hours.